


FAQ - YOUR QUESTIONS? WE'LL TELL YOU EVERYTHING!
🇨🇭 ORDERS TO SWITZERLAND
Our prices are displayed inclusive of all French taxes. As a micro-business, we do not charge VAT.
Orders shipped to Switzerland may be subject to local VAT (7.7%) as well as customs clearance fees .
These costs remain the responsibility of the customer at the time of delivery and are invoiced directly by the carrier (Colissimo, Chronopost, DHL, etc.).
🇬🇧 ORDERS TO THE UK
Since Brexit, the United Kingdom has been subject to specific customs rules.
Our prices are displayed inclusive of all French taxes. As a micro-business, we do not charge VAT.
Orders shipped to the UK may be subject to local VAT (20%) and customs clearance charges .
These costs remain the responsibility of the customer at the time of delivery , invoiced directly by the carrier.
HOW DO YOU MEASURE THE LENGTH OF TEXTURED HAIR?
For textured hair—like wavy, curly, or kinky —length is always measured when the hair is fully stretched . This is the standard in the world of unprocessed hair.
🔍 Please note: Due to its natural curl pattern , this hair may appear shorter when dry or natural, but it will be true to the stated length when stretched .
ARE YOUR LACE WIGS PRE-CUSTOMIZED, PLUCKED, BLEACHED?
Yes, our lace wigs are ready to wear upon receipt . Each wig is pre-customized to make your life easier.
This allows you to save valuable time and enjoy a professional and realistic rendering.
CARE INSTRUCTIONS
STRAIGHT / WAVY HAIR
Each bundle has been thoroughly washed (co-washed) before shipping.
To keep your locks in perfect condition:
- Use a sulfate-free shampoo , followed by a moisturizing conditioner .
- Allow to air dry , away from direct heat.
Daily maintenance :
Detangle hair with a suitable brush, starting at the ends and gently working your way up to the roots. Style as desired.
⚠️ Important : Avoid using oils or serums that are too rich. A small amount (no more than a 10-cent coin) is enough to keep your extensions soft and silky without weighing them down or causing tangles.
CURLY / KINKY HAIR
Each bundle also underwent a co-wash before shipping.
For optimal maintenance:
- Wash with a sulfate-free shampoo , apply conditioner , then let air dry.
Daily maintenance :
Prepare a hydrating spray with 3 parts water and 1 part conditioner in a spray bottle (shake well before each use). To revive curls, then apply your favorite defining cream , brushing from the ends to the roots. Gently scrunch the curls with your hands and let them dry naturally.
⚠️ Important : Never dry brush your curls, as this can damage them. Also avoid heavy oils. A very small amount is enough to nourish without weighing them down.
DELIVERY & RETURNS
Delivery areas
We currently ship to the following countries:
France, Belgium, Luxembourg, Monaco, Switzerland.
Delivery times
- Standard delivery time : between 7 and 10 working days (excluding weekends and public holidays).
- During busy periods (sales, Black Friday, etc.): delivery times may be extended to 14 to 21 working days .
Delivery costs
- Free from 200€ of purchase
- Below this amount, the costs vary depending on the delivery method selected (standard or relay point).
All taxes are included in our prices.
Once your order is validated, it cannot be cancelled or refunded during processing .
For more information, please see our full delivery policy and returns policy.