
FAQ - YOUR QUESTIONS? WE'LL TELL YOU EVERYTHING!
DELIVERY & RETURNS
DELIVERY AREAS
We currently ship to the following countries:
France, Belgium, Luxembourg, Monaco, Germany, Italy, Netherlands, Portugal, Spain, Switzerland and United Kingdom.
MANUFACTURING & DELIVERY TIMES
- Manufacturing : Each wig is handmade and prepared. The manufacturing time is 5 to 10 business days before shipping.
- Standard delivery (excluding weekends and public holidays):
France, Belgium, Luxembourg, Monaco: 7 to 10 working days
Germany, Italy, Netherlands, Portugal, Spain: 7 to 12 working days
Switzerland and United Kingdom: 10 to 15 working days
- Peak periods (sales, Black Friday, holidays, etc.): delivery times may be extended to 14 to 21 working days .
DELIVERY COSTS
- Free from 100 € of purchase
- Below this amount, the costs vary depending on the delivery method selected (standard or relay point, when available).
- The exact costs are indicated when ordering.
TAX AND CUSTOMS CONDITIONS
- France & European Union (Belgium, Luxembourg, Monaco, Germany, Italy, Netherlands, Portugal, Spain)
Our prices are quoted excluding VAT . As a micro-enterprise, we do not collect VAT ( VAT not applicable – article 293 B of the CGI ).
No additional tax will be charged upon delivery.
- SWISS
Our prices are quoted excluding VAT . As a micro-enterprise, we do not collect French VAT.
Orders shipped to Switzerland may be subject to local VAT (7.7%) as well as customs clearance fees .
These costs remain the responsibility of the customer and are invoiced directly by the carrier (Colissimo, Chronopost, DHL, etc.).
- UNITED KINGDOM
Our prices are quoted excluding VAT . As a micro-enterprise, we do not collect French VAT.
Orders shipped to the UK may be subject to local VAT (20%) and customs clearance charges .
These costs remain the responsibility of the customer and are invoiced directly by the carrier.
CANCELLATION & REFUND
Once your order has been validated, it cannot be cancelled or refunded during processing and production.
For more information, please see our full delivery policy and returns policy.
DÉLAIS DE TRAITEMENT ET DE CONFECTION
DÉLAIS DE CONFECTION & DE LIVRAISON
- Confection : chaque perruque est confectionnée et préparée à la main. Le délai de confection est de 5 à 10 jours ouvrables avant expédition.
- Livraison standard (hors week-ends et jours fériés) :
France, Belgique, Luxembourg, Monaco : 7 à 10 jours ouvrables
Allemagne, Italie, Pays-Bas, Portugal, Espagne : 7 à 12 jours ouvrables
Suisse et Royaume-Uni : 10 à 15 jours ouvrables - Périodes de forte affluence (soldes, Black Friday, fêtes, etc.) : les délais peuvent être allongés jusqu’à 14 à 21 jours ouvrables.
🇨🇭 ORDERS TO SWITZERLAND
Our prices are displayed inclusive of all French taxes. As a micro-business, we do not charge VAT.
Orders shipped to Switzerland may be subject to local VAT (7.7%) as well as customs clearance fees .
These costs remain the responsibility of the customer at the time of delivery and are invoiced directly by the carrier (Colissimo, Chronopost, DHL, etc.).
🇬🇧 ORDERS TO THE UK
Since Brexit, the United Kingdom has been subject to specific customs rules.
Our prices are displayed inclusive of all French taxes. As a micro-business, we do not charge VAT.
Orders shipped to the UK may be subject to local VAT (20%) and customs clearance charges .
These costs remain the responsibility of the customer at the time of delivery , invoiced directly by the carrier.
HOW MANY BUNDLES DO I NEED ACCORDING TO THE DESIRED LENGTH?
Each package weighs approximately 90 to 100 grams .
Here are our recommendations for a complete installation:
- 12 to 16 inches : 2 packs
- 18 to 20 inches : 2 to 3 packs
- 22 to 30 inches : 3 or more packs, depending on desired volume
💡 These recommendations are general suggestions . The number of packages may vary depending on:
- the desired volume (natural or very full effect)
- the presence or absence of a leave-out
- the use of a closure or a lace frontal
HOW MANY PACKS ACCORDING TO THE DESIRED DENSITY?
➤ 180% Density – Natural, full volume
For thick, yet effortless hair, perfect for everyday use or for a chic, flowing look.
- Lengths 12” to 18” → 1.5 to 2 packs
- Lengths 20” to 22” → 2 to 2.5 packs
- Lengths 24” to 30” → 3 packs
➤ 200% Density – Intense volume, “full glam” effect
Ideal for clients who like dense, structured looks with volume from roots to ends.
- Lengths 12” to 18” → 2 packs
- Lengths 20” to 22” → 2.5 to 3 packs
- Lengths 24” to 30” → 3.5 to 4 packs
➤ Density 250% – Very large volume (not available)
This density typically requires 4-5 packs , regardless of length.
We do not offer it because it is often too heavy, difficult to maintain, and not suitable for daily use.
Would you like me to also write a short introduction for this section, to explain the concept of density before this table?
HOW DO YOU MEASURE THE LENGTH OF TEXTURED HAIR?
For textured hair—like wavy, curly, or kinky —length is always measured when the hair is fully stretched . This is the standard in the world of unprocessed hair.
🔍 Please note: Due to its natural curl pattern , this hair may appear shorter when dry or natural, but it will be true to the stated length when stretched .
CARE INSTRUCTIONS
STRAIGHT / WAVY HAIR
Each bundle has been thoroughly washed (co-washed) before shipping.
To keep your locks in perfect condition:
- Use a sulfate-free shampoo , followed by a moisturizing conditioner .
- Allow to air dry , away from direct heat.
Daily maintenance :
Detangle hair with a suitable brush, starting at the ends and gently working your way up to the roots. Style as desired.
⚠️ Important : Avoid using oils or serums that are too rich. A small amount (no more than a 10-cent coin) is enough to keep your extensions soft and silky without weighing them down or causing tangles.
CURLY / KINKY HAIR
Each bundle also underwent a co-wash before shipping.
For optimal maintenance:
- Wash with a sulfate-free shampoo , apply conditioner , then let air dry.
Daily maintenance :
Prepare a hydrating spray with 3 parts water and 1 part conditioner in a spray bottle (shake well before each use). To revive curls, then apply your favorite defining cream , brushing from the ends to the roots. Gently scrunch the curls with your hands and let them dry naturally.
⚠️ Important : Never dry brush your curls, as this can damage them. Also avoid heavy oils. A very small amount is enough to nourish without weighing them down.
ARE YOUR LACE WIGS PRE-CUSTOMIZED, PLUCKED, BLEACHED?
Yes, our lace wigs are ready to wear upon receipt . Each wig is pre-customized to make your life easier.
This allows you to save valuable time and enjoy a professional and realistic rendering.